Q. How do I connect to Virunga Energies electricity?
Q. How do I connect to Virunga Energies electricity?
A.
The procedures and conditions for access to electricity have been simplified to allow the maximum number of households to connect to the grid. They are as follows:
Q. How do I put more credit on my meter?
A.
Q. What should I do if the keypad doesn't communicate with the meter?
A.
Q. What should I do if I lose my keypad?
A.
Il faut acheter un nouveau clavier ; et en attendant pouvoir l’acquérir, il faut se ravitailler en KWh suffisantes puis faire une demande d’aide de recharge au numéro du Call Center.
Q. What should I do if my keypad won't switch on?
A.
Q. What should I do if certain keys on the keypad no longer work?
A.
Q. What should I do if the token isn't accepted by the meter?
A.
Q. How do I get a new keypad if I lose mine?
A.
Il faut acheter un nouveau au bureau commercial
Q. What should I do if I lose my receipt?
A.
Il suffit de se rendre au bureau commercial qui rendra disponible un nouveau
Q. How do I find a lost meter number?
A.
On peut le retrouver sur l’un des tickets déjà achetés ou en appuyant sur la touche INFO (i), ensuite composer 000 et enfin appuyer sur Enter
Q. How do I switch from a single-phase connection to a triple-phase connection?
A.
Il faut payer un nouveau raccordement triphasé et remplir les conditions requise